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Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.0+.Look in the Surface app Look in Settings Look in System information Look at devices associated with your Microsoft account Look in the Surface app The easiest way to find which Surface model you have is in the Surface app. Operating System - Windows 7, Windows 8, Windows 8.1, Windows 10 There are several ways to find out which Surface device model you have.Remove "HP Support Solutions Framework" through Add/Remove programs on PC.HP Support Solutions Framework - Windows Service, localhost Web server, and Software.This tool will detect HP PCs and HP printers. Note: This tool applies to Microsoft Windows PC's only. When we had this problem, all of the simplest. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer. Most of these steps were tested with a Microsoft Surface, but these fixes could work for most laptops. This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions.